Careers · The NYC Roadside Assistance
ROADSIDE ASSISTANCE TECHNICIAN — MANHATTANSet Your Own Hours · $46,000 – $75,000 per year
We are hiring an experienced Roadside Assistance Technician to serve motorists throughout Manhattan. The NYC Roadside Assistance provides 24/7 roadside assistance across New York City and Nassau County, and we are growing our field team.
About The Role In Manhattan
Manhattan is the most demanding borough we serve. Technicians work dense, congested streets from the Financial District and Lower Manhattan through Midtown, the Upper East and Upper West Sides, and up into Harlem and Washington Heights. Comfort navigating heavy traffic, one-way avenues, curbside lanes, and parking garages is essential.
The vehicle mix here skews heavily toward taxis, for-hire and rideshare cars, and delivery vans, so a large share of calls are dead batteries and lockouts during busy shift changes. A technician who can reach a stranded driver quickly where parking is scarce will do well in this market.
What You Will Do
- Respond promptly to roadside assistance requests, including jump starts, flat tire changes, emergency fuel delivery, car and truck lockouts, and on-site battery replacement.
- Diagnose common vehicle problems accurately and complete each service safely at the roadside, in driveways, parking lots, and garages.
- Operate professional jump packs, tire-changing equipment, and damage-free lockout tools in accordance with safety standards.
- Communicate courteously and professionally with customers, and provide a clear, honest, upfront price before beginning any work.
- Maintain your own tools, equipment, and service vehicle in clean, safe, working condition.
- Accurately record each job completed and process customer payments.
Work Experience & Qualifications
- One (1) or more years of prior work experience in roadside assistance, towing, automotive service, or a closely related field is preferred, though not required.
- A valid New York State driver's license and a clean driving record.
- Your own reliable vehicle suitable for roadside work.
- Your own basic tools, or the ability to acquire them; we can advise on the equipment needed.
- Demonstrated mechanical aptitude and a working knowledge of vehicle batteries, tires, and door and lock systems.
- Strong customer-service skills and a professional, dependable, and courteous manner.
- The physical ability to work outdoors in all weather and to lift and carry up to fifty (50) pounds.
- As a 1099 independent contractor, the ability to carry your own insurance and to manage your own tax obligations.
- Must be at least eighteen (18) years of age.
Set Your Own Hours
This is a 1099 independent contractor position. You set your own hours and choose the days and shifts you work. As an independent contractor, you are responsible for your own taxes, insurance, vehicle, and basic tools. Technicians earn an estimated $46,000 to $75,000 per year, depending on experience, availability, and the number of calls completed.
An Equal Opportunity Employer For Everyone
The NYC Roadside Assistance is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, medical condition, genetic information, marital or familial status, pregnancy, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local law. We are committed to a workplace free of discrimination and harassment, and we provide reasonable accommodations to qualified applicants with disabilities. All engagement decisions are based solely on qualifications, merit, and business needs.
Apply For The Manhattan Position
To apply, complete our short online application. You'll answer a few screening questions and upload your résumé. Prefer to ask questions about the role first? Give us a call.